Research Analyst J.D. Power USA

Defining Excellence Through Data and Consumer Voice

For over five decades, J.D. Power has been the global leader in consumer insights, data analytics, and advisory services, synonymous with quality and customer satisfaction benchmarking. Our iconic awards and trusted research shape industries—from automotive and financial services to telecommunications, travel, and home improvement—by giving a powerful voice to the consumer. As we expand our digital capabilities and global footprint, we are actively seeking passionate individuals to join our teams in Canada, the United States, the United Kingdom, and Japan. We welcome applications from candidates of all nationalities, and we encourage both fresh graduates seeking to launch their careers and experienced professionals looking to deepen their expertise to apply. We offer an attractive salary and comprehensive benefits package designed to reward talent and foster growth.

Global Impact from Strategic Hubs

J.D. Power operates where markets thrive and innovation converges. Our hiring initiative focuses on integrating talent into our key operational and strategic centers:

• United States (Troy, Michigan; Costa Mesa, California; New York, NY): The heart of our automotive practice and corporate headquarters, alongside major hubs for finance, insurance, and technology research.

• Canada (Toronto, Ontario; Vancouver, British Columbia): Centers for supporting North American research, technology development, and client services in a dynamic, multicultural environment.

• United Kingdom (London, Egham): Our European headquarters, pivotal for regional market insights, cross-industry studies, and serving a diverse client base across EMEA.

• Japan (Tokyo): A critical hub for our Asia-Pacific operations, providing deep insights into one of the world’s most sophisticated and unique consumer markets.

This geographic diversity offers professionals exposure to varied market dynamics, cross-cultural research methodologies, and the opportunity to contribute to global studies with local nuance.

The J.D. Power Culture: Driven by Insight, Integrity, and Independence

Our reputation is built on a culture of unbiased objectivity, intellectual curiosity, and analytical rigor. We foster an environment where data tells the truth.

• Truth Through Data: We are committed to independent, unbiased research. Our findings are never influenced by clients or sponsors, ensuring the integrity of our work and the trust of the public.

• Client Partnership: We go beyond delivering reports; we partner with clients to translate insights into actionable strategies that drive improvement and growth.

• Collaborative Innovation: We bring together diverse minds—data scientists, industry experts, and consultants—to solve complex business challenges with innovative analytical approaches.

• Commitment to Development: We invest in our people through formal training, mentorship, and hands-on experience with cutting-edge data tools and methodologies.

Career Pathways at J.D. Power

We are hiring across a spectrum of roles that transform raw data into industry-shaping intelligence. Whether you are analytically minded, client-focused, or operationally driven, there is a place for you.

1. Research & Analytics (Core of Our Business)

The engine of our insights, designing studies, analyzing data, and deriving meaning.

• Research Analysts & Senior Analysts: Design surveys, clean and analyze data, create reports, and identify key trends.

• Data Scientists & Statisticians: Apply advanced analytics, predictive modeling, machine learning, and AI to our datasets.

• Industry Experts (Automotive, Finance, Telecom, etc.): Provide sector-specific context, analysis, and consulting based on deep domain knowledge.

2. Client Service & Consulting

The bridge between our insights and client impact.

• Account Managers & Client Success Managers: Build and maintain client relationships, ensuring they derive maximum value from our services.

• Consultants & Advisors: Work directly with client leadership to interpret data, develop strategic recommendations, and guide implementation.

• Sales & Business Development Executives: Identify new business opportunities and introduce J.D. Power solutions to prospective clients.

3. Operations & Project Management

Ensure the flawless execution of hundreds of global studies.

• Project Managers: Oversee the end-to-end lifecycle of research studies, from initiation to delivery, on time and within budget.

• Data Operations Specialists: Manage data collection, processing, and quality assurance pipelines.

• Sample & Panel Management: Develop and maintain robust respondent panels and sampling strategies.

4. Technology & Product Development

Build the platforms that power our research.

• Software Developers & Engineers: Enhance our proprietary research platforms, data visualization tools, and client portals.

• Product Managers: Define and drive the roadmap for our digital insights products and services.

• IT & Cybersecurity Specialists: Safeguard our sensitive data and global infrastructure.

5. Corporate Functions

Support our global mission with specialized expertise.

• Finance & Accounting

• Human Resources & Talent Acquisition

• Marketing & Communications

Attractive Compensation and Comprehensive Benefits

J.D. Power offers a rewarding total compensation package that recognizes contribution and supports well-being.

• Competitive Salary: We offer attractive, market-competitive base salaries for all roles, regularly benchmarked to ensure fairness and competitiveness.

• Performance Incentives: Eligibility for annual performance bonuses, sales commissions, or profit-sharing plans, depending on role, rewarding individual and company success.

• Health & Wellness: Comprehensive medical, dental, and vision insurance from day one. Extensive mental health resources and wellness programs.

• Financial Security: Strong retirement savings plans (e.g., 401(k) in USA, RRSP in Canada) with company matching contributions.

• Work-Life Balance: Generous paid time off (PTO), company holidays, and flexible/hybrid work arrangements for many positions.

• Career Investment: Significant annual budget for professional development, including conference attendance, certification courses, and tuition reimbursement.

• Global Mobility: For experienced professionals, opportunities for international assignments or transfers between our offices in North America, Europe, and Asia.

Who We Are Looking For

We seek individuals who share our passion for truth in data and excellence in execution. Ideal candidates demonstrate:

• Analytical Mindset: A natural curiosity for solving problems with data and a keen eye for detail.

• Integrity & Objectivity: A commitment to unbiased analysis and ethical professional conduct.

• Communication & Storytelling: The ability to translate complex data findings into clear, compelling narratives for clients and the public.

• Client & Team Focus: A collaborative spirit and a dedication to delivering exceptional service.

• Adaptability: Comfort working in a fast-paced environment across different industries and cultures.

• For Fresh Graduates: Strong academic performance, intellectual curiosity, proficiency with data tools (Excel, SPSS, R, Python, etc.), and excellent communication skills.

• For Experienced Professionals: Proven expertise in research, analytics, consulting, or a specific industry vertical, with a track record of impact.

The J.D. Power Recruitment Journey

Our process is designed to be thorough and conversational, assessing both capability and cultural fit.

1. Online Application: Submit your resume and application via our careers portal. For analytical roles, ensure your resume highlights relevant coursework, projects, and tools.

2. Recruiter Screening: A preliminary call to discuss your background, interest in J.D. Power, and the specifics of the role.

3. Skills Assessment: For many roles, especially in analytics and research, a practical assessment (e.g., data analysis exercise, case study review) will be part of the process.

4. Interview Rounds: Typically includes meetings with the Hiring Manager and potential team members. These interviews focus on competencies, problem-solving, and industry knowledge.

5. Final Interview: Often with a senior leader to discuss career aspirations and alignment with our company values.

6. Offer & Onboarding: A competitive offer is extended. Our onboarding program immerses you in our methodologies, tools, and culture.

How to Apply: Begin Your Insight-Driven Career

Ready to empower your career with the power of insight?

To explore all current global opportunities and submit your application, visit our official careers website: https://www.jdpower.com/about-us/careers

Application Guidance for All Candidates:

• Right to Work: We welcome global talent. However, you must confirm your legal right to work in the country of the position (Canada, USA, UK, or Japan). Visa sponsorship policies are detailed in individual job descriptions.

• Target Your Search: Use location filters to find roles in Toronto, Troy, London, Tokyo, etc.

• Optimize Your Application:

  • For Fresh Graduates: Highlight relevant academic projects, internships, technical skills (statistical software, programming), and any demonstrable analytical work. A strong cover letter explaining your interest in market research is key.

  • For Experienced Professionals: Tailor your resume to showcase specific achievements in research, analytics, client management, or your industry. Quantify your impact (e.g., “Analysis led to a 10% improvement in client’s customer satisfaction score,” “Managed a $2M client portfolio”).

• Prepare for Assessments: Be ready to demonstrate your analytical thinking and problem-solving approach in a practical context.