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Digital Account Manager Wrapbook USA

Website Wrapbook

About Wrapbook: Connecting Talent with Opportunity

Wrapbook is a dynamic, digitally-native company redefining how project teams and freelance talent connect and collaborate. We operate on a simple but powerful principle: to build a more streamlined, transparent, and equitable ecosystem for the creative and production industries. By leveraging cutting-edge technology, we simplify workflows—from onboarding and payroll to compliance and payments—allowing creative professionals to focus on what they do best. As a fully remote organization, we value talent and drive above geography, fostering a diverse and inclusive global team.

We are now seeking a strategic and client-focused Digital Account Manager to join our growing team. This is a pivotal role designed to nurture key relationships and drive value for our most important clients.

The Role: Digital Account Manager

In this role, you will be the primary point of contact and strategic advisor for a portfolio of Wrapbook’s enterprise-level clients. Your mission is to ensure these clients derive maximum value from our platform, fostering high satisfaction, promoting adoption across their organizations, and identifying opportunities for growth. You will translate client needs into actionable success plans, collaborating across internal teams to deliver exceptional service and support.

This is not a passive account management role. We are looking for a proactive, analytical, and empathetic professional who thrives on building deep partnerships and solving complex challenges.

Core Responsibilities & Impact You’ll Have

  • Client Relationship Management: Serve as the trusted main point of contact for a dedicated book of business. Build and maintain strong, long-term relationships with key stakeholders, from production accountants to executives.

  • Strategic Success Planning: Develop and execute customized success plans for each client. Conduct regular business reviews to track against key performance indicators (KPIs), demonstrate Wrapbook’s ROI, and align on future objectives.

  • Adoption & Expansion: Proactively drive platform adoption through training, best practice sharing, and change management support. Identify and qualify upsell and expansion opportunities in partnership with the Sales team.

  • Voice of the Customer: Champion your clients’ needs internally. Synthesize client feedback, usage data, and feature requests to provide actionable insights to our Product, Engineering, and Marketing teams.

  • Retention & Advocacy: Mitigate churn risk through proactive engagement and high-touch service. Develop case studies and cultivate client advocates who can speak to the positive impact of Wrapbook.

  • Cross-Functional Collaboration: Work seamlessly with Implementation, Support, Product, and Sales teams to ensure a cohesive and outstanding client journey from onboarding through renewal.

Who We Are Looking For: The Ideal Candidate Profile

We understand that great candidates don’t always check every box. If you are passionate about client success and technology and believe you have the core competencies to excel, we encourage you to apply.

Essential Qualifications & Experience

  • Proven Track Record: 3+ years of experience in a client-facing, strategic role such as Account Management, Customer Success, or Strategic Consulting, preferably within a SaaS, FinTech, or technology-driven environment.

  • Relationship Builder: Demonstrated ability to develop and nurture C-level and executive relationships. You are an excellent listener, communicator, and facilitator.

  • Data-Driven Mindset: Comfortable analyzing usage data, financial metrics, and client health scores to inform decisions, tell a story, and guide strategic conversations.

  • Problem-Solver: A knack for navigating complex, sometimes ambiguous, client situations. You are solutions-oriented and can manage expectations effectively.

  • Project & Change Manager: Experience guiding clients through adoption of new processes and technology, ensuring smooth transitions and organizational buy-in.

  • Remote Work Proficiency: Excellent self-discipline, time management, and communication skills in a distributed work environment. You are adept at building rapport through digital channels.

Highly Desirable Assets

  • Industry Knowledge: Familiarity with the film, television, commercial production, or creative freelance marketplace.

  • Technical Aptitude: Ability to quickly learn and demonstrate complex software platforms. Prior experience with CRM (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango) is a plus.

  • Global Perspective: Experience working with clients across different time zones and cultures.

Soft Skills That Will Make You Successful

  • Empathy & Patience: You intuitively understand client frustrations and can navigate them with calm and professionalism.

  • Proactive Communication: You don’t wait for clients to come to you. You anticipate needs and communicate clearly and consistently.

  • Business Acumen: You understand the business drivers of your clients and can connect Wrapbook’s functionality to their bottom line.

  • Team Player: You collaborate effectively, share credit, and work towards the shared goal of client and company success.

Why Choose Wrapbook? Our Commitment to You

Joining Wrapbook means more than just filling a position; it means becoming part of a mission-driven community. We invest in our people because they are the cornerstone of our success.

  • Fully Remote, Truly Global: Work from anywhere with a strong internet connection. We celebrate a workforce diverse in thought, background, and location.

  • Competitive Compensation Package: We offer a salary commensurate with experience and location, plus meaningful equity/stock options, because we believe every team member should share in our success.

  • Comprehensive Health & Wellness Benefits: Including medical, dental, and vision coverage, along with life insurance and disability plans.

  • Unlimited Paid Time Off (PTO): We trust you to manage your time and take the breaks you need to stay refreshed and creative.

  • Home Office & Tech Stipend: We provide the tools you need to set up a productive and comfortable home workspace.

  • Continuous Learning Budget: An annual allowance for courses, conferences, and materials to support your professional development.

  • Inclusive Culture: We are committed to building a workplace where everyone feels they belong, can be their authentic selves, and can thrive.

Application Process & What to Expect

We aim for a transparent and respectful hiring process.

  1. Initial Application: Submit your application via the link below. A tailored resume and a brief cover note explaining your interest in Wrapbook and this role will help you stand out.

  2. Recruiter Screening: A 30-minute video call with a member of our Talent team to discuss your background, motivations, and initial questions.

  3. Hiring Manager Interview: A 45-minute deep dive with the hiring manager focusing on your experience, approach to client success, and situational judgment.

  4. Skills Assessment: A practical, take-home case study designed to reflect real-world scenarios you might encounter in the role.

  5. Panel Interview: A series of interviews with potential cross-functional partners (e.g., from Sales, Product, Support) to assess collaborative skills and cultural fit.

  6. Final Conversation: A discussion with a senior leader to align on vision and values.

  7. Offer: We extend an offer to the candidate who we believe will make the most significant impact on our team and our clients.

Note on Eligibility: This position is open to applicants of all nationalities. You must have the legal right to work in the location from which you will be employed. Wrapbook does not sponsor work visas for this role at this time. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, genetics, disability, or age.

Ready to Build the Future of Work with Us?

If you are a strategic thinker passionate about fostering client success and thriving in a fast-paced, remote environment, we would love to hear from you.

Digital Account Manager Wrapbook USA

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