Field Application Scientist STEMCELL Columbia

Field Application Scientist – Cell Culture Technologies

About STEMCELL™ Technologies

At STEMCELL™ Technologies, we are more than a biotech company; we are the world’s largest independent supplier of tools, reagents, and services specifically designed for life sciences research. Our mission is to make a global impact by supporting scientists in their quest to understand biology and drive the next generation of medical breakthroughs. From foundational stem cell research to advanced immunology and cancer therapy development, our products are in labs worldwide. Headquartered in Vancouver, Canada, with a major presence in Cambridge, UK, and operations across the globe, we foster a culture of scientific rigor, innovation, and customer-centric collaboration. Joining STEMCELL means contributing your expertise to empower the scientific community.

The Opportunity: Field Application Scientist (FAS)

We are seeking two highly knowledgeable and communicative Field Application Scientists (FAS) to join our Commercial teams in Canada and the United Kingdom. In this critical, customer-facing role, you will be the primary scientific and technical expert supporting our portfolio of cell culture media, reagents, and primary cell products. You will bridge the gap between our innovative products and their successful application in customer laboratories, ensuring researchers achieve their experimental goals. This position is open to candidates of all nationalities who have the right to work in Canada or the UK. If you are a scientist who excels at problem-solving, enjoys teaching, and wants to see your expertise directly accelerate scientific discovery, we encourage you to apply.

Your Core Mission: Scientific Enablement in the Field

The Field Application Scientist is an integral part of our commercial success and customer satisfaction. Your primary objective is to provide deep, pre- and post-sales technical support and application guidance, becoming a trusted advisor to our customers. Your key responsibilities will include:

• Pre-Sales Technical Consulting: Work closely with the Regional Sales Managers to understand prospective customers’ research applications. Provide detailed product recommendations, experimental design advice, and technical validation to support the sales process and demonstrate the value of STEMCELL solutions.

• Post-Sales Scientific Support: Serve as the primary point of contact for complex technical inquiries after a sale. Troubleshoot experimental challenges related to cell culture, differentiation, isolation, and assay performance via phone, email, and virtual meetings.

• On-Site & Virtual Customer Training: Conduct hands-on training sessions, workshops, and product demonstrations at customer sites or virtually. Effectively transfer knowledge on protocols, best practices, and advanced techniques to ensure optimal product implementation.

• Competitive Intelligence & Market Insight: Gather and relay critical feedback from the field regarding customer needs, technical trends, and competitive landscape to the Product Management and R&D teams to inform future product development.

• Scientific Content Creation: Contribute to the development of high-quality technical documents, application notes, protocol optimizations, and scientific presentations that add value for our customer base.

• Conference & Workshop Support: Represent STEMCELL at key scientific conferences, trade shows, and hosted seminars. Present technical data, lead workshops, and engage with the scientific community to build brand credibility.

• Internal Knowledge Transfer: Train and support the internal Sales, Marketing, and Technical Support teams on new products, complex applications, and common technical challenges.

A Day in the Life of a STEMCELL FAS

Your role is dynamic and varies based on customer needs and regional travel. A typical week might include:

• Monday: Reviewing the week’s schedule, preparing materials for an on-site training at a major research hospital, and addressing urgent technical support emails from customers over the weekend.

• Tuesday: Traveling to the customer site to conduct a full-day, hands-on workshop on human T cell culture and activation assays for a research group transitioning to our reagents.

• Wednesday: Participating virtually in a cross-functional internal meeting with R&D to provide field observations on a recently launched product. In the afternoon, hosting a virtual “office hours” session for a network of academic labs.

• Thursday: Joining a Regional Sales Manager for a key account visit to a biotech startup, where you will lead the technical discussion on their pluripotent stem cell differentiation workflow and propose optimized solutions.

• Friday: Capturing visit reports in our CRM system, developing a new troubleshooting guide for a common cell isolation challenge, and planning travel for the following week’s customer engagements.

Required Qualifications: The Scientific and Professional Profile We Seek

This role demands a unique blend of deep scientific expertise and exceptional interpersonal skills.

Mandatory Education & Experience:

• An advanced degree (Ph.D. preferred, M.Sc. considered) in Immunology, Cell Biology, Stem Cell Biology, or a directly related life science field.

• A minimum of 2+ years of hands-on, post-graduate laboratory experience (which can include post-doctoral work) with extensive expertise in mammalian cell culture. Experience with primary cells and stem cells is highly advantageous.

• Demonstrated experience in experimental design, data analysis, and troubleshooting complex cell-based assays.

• Excellent communication and presentation skills, with the proven ability to explain complex scientific concepts clearly and effectively to diverse audiences, from students to principal investigators.

• A valid driver’s license and willingness to travel regionally up to 50-60% of the time, with occasional international travel for training or conferences.

Essential Skills & Competencies:

• Customer-Centric Mindset: A genuine passion for helping scientists succeed. Patience, empathy, and proactive problem-solving attitude.

• Autonomy & Organization: Ability to work independently, manage a complex territory travel schedule, and prioritize multiple projects and customer requests effectively.

• Collaborative Spirit: A team-oriented approach to work seamlessly with Sales, Marketing, and R&D colleagues to achieve shared goals.

• Business Acumen: A basic understanding of the commercial biotech landscape and the ability to align technical support with business objectives.

• Language Proficiency: For the UK role, fluency in English is required. For the Canada role, fluency in English is required; proficiency in French is a significant asset.

Highly Valued Assets:

• Direct experience with STEMCELL Technologies’ products in a research setting.

• Prior experience in a customer-facing technical role (e.g., Technical Support, Applications Specialist).

• A strong publication record or history of presenting at scientific conferences.

• Knowledge of GMP/GLP environments or experience supporting therapeutic development workflows.

Your Career Growth at STEMCELL Technologies

The FAS role is a premier position with significant visibility and impact, offering multiple pathways for career advancement within our growing global organization:

• Scientific Leadership: Progress to Senior FAS, Regional FAS Lead, or Global Therapeutic Area Specialist, focusing on more complex strategic accounts and therapeutic areas.

• Commercial Management: Transition into Product Management, Marketing Management, or Sales Leadership roles, leveraging deep customer insights to guide product strategy and commercial execution.

• Internal Expertise: Move into R&D Project Management, Scientific Affairs, or Technical Training and Development to shape products and programs from the inside.

• STEMCELL supports growth through individual development plans, access to continuing education, and internal mentorship programs.

Why Choose a Career at STEMCELL?

We are committed to providing a rewarding environment where you can build a meaningful career while contributing to science.

• Competitive Total Compensation: Attractive salary, annual bonus potential, and a comprehensive benefits package.

• Health & Wellness Support: Full medical, dental, and vision coverage. Employee assistance programs and wellness spending accounts.

• Learning & Development: Generous annual allowance for professional development, conferences, and courses.

• Financial Security: Company-matched pension/RRSP/401(k) plans and employee share purchase programs.

• Time Off & Flexibility: Ample vacation time, personal days, and a hybrid work model that supports balance for field-based roles.

• Inclusive Culture: We are proud to be an equal opportunity employer. Our diverse team includes individuals from all nationalities and backgrounds. We actively work to create an inclusive environment where everyone can thrive.

• Purpose-Driven Work: The tangible satisfaction of knowing your daily work directly enables groundbreaking research in areas like regenerative medicine, cancer, and immunology.

How to Apply for the Field Application Scientist Role

Application Instructions:
If you are ready to apply your scientific expertise in a dynamic, customer-focused role, please follow the application process below.

Prepare Your Application Package:

1. A tailored curriculum vitae (CV) that highlights your specific cell culture expertise, technical skills, and relevant publications/presentations.

2. A compelling cover letter that addresses:

   • Your specific interest in STEMCELL Technologies and the FAS role.

   • Your hands-on experience with key cell culture techniques (e.g., primary cell isolation, stem cell maintenance, functional assays).

   • Your location preference (Canada or UK) and confirmation of your work eligibility.

   • An example of a time you successfully trained or troubleshooted a complex technical problem for a colleague or collaborator.

Our Hiring Process:
We aim for a transparent and respectful process that evaluates both technical and interpersonal fit.

1. Application Review: Our Talent Acquisition team will review submissions for required qualifications.

2. Initial Screening Interview: A 30-45 minute video call to discuss your background, motivation, and the role’s requirements.

3. Technical Presentation & Panel Interview: A virtual interview where you will present a scientific topic or case study to a panel of hiring managers and senior FAS staff, followed by in-depth behavioral and situational questions.

4. Final Interview & Meet the Team: A final round to meet with the Commercial Director and potential peers for a culture-fit conversation.

5. Offer & Onboarding: A detailed offer discussion, followed by a structured, comprehensive onboarding program including product training and field shadowing